Privacy Policy
Last updated: 2024-12-01
Information We Collect
When you make a reservation, contact us, or use our website, we may collect personal information including your name, email address, phone number, passport or ID details, payment information, and travel dates. We collect this information to process bookings, provide guest services, and improve your experience at Orlowsky Discovery Hotel.
How We Use Your Information
Your personal information is used to confirm and manage reservations, communicate with you about your stay, process payments, send booking confirmations and pre-arrival information, respond to inquiries and requests, and comply with legal obligations. We do not sell your personal information to third parties.
Cookies
Our website uses cookies to enhance your browsing experience, remember your language preferences, and analyze website traffic. You can manage cookie preferences through your browser settings. Essential cookies are required for the website to function properly. Analytics cookies help us understand how visitors interact with our website.
Third-Party Services
We use GuestPro for online reservations and payment processing. When you make a booking through our website, your information is shared with GuestPro in accordance with their privacy policy. We may also use Google Analytics to understand website usage patterns. These third-party services have their own privacy policies governing the use of your information.
Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through secure channels.
Your Rights
You have the right to access, correct, or delete your personal information held by us. You may also request a copy of your data or withdraw consent for non-essential data processing. To exercise these rights, please contact us at info@orlowsky.co.id.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us at: Orlowsky Discovery Hotel, Jalan Pantai Indah 06, Candidasa, Karangasem 80851, Bali, Indonesia. Email: info@orlowsky.co.id.