Privacy Policy
Last updated: 2026-10-30
Information We Collect
When you make a reservation, contact us, or use our website, we may collect personal information including your name, email address, phone number, passport or ID details, payment information, and travel dates. We collect this information to process bookings, provide guest services, and improve your experience at Orlowsky Discovery Hotel.
How We Use Your Information
Your personal information is used to confirm and manage reservations, communicate with you about your stay, process payments, send booking confirmations and pre-arrival information, respond to inquiries and requests, and comply with legal obligations. We do not sell your personal information to third parties.
Cookies
Our website uses cookies and similar technologies to remember your language preference, to measure how the site is used, and for advertising. Essential cookies are needed for the site to work. Analytics cookies (Google Analytics and Yandex Metrica) show us which pages visitors view and how they use them. Advertising cookies (Google Ads) tell us which ads lead to enquiries and bookings, and let us show our ads to people who have visited the site — see Advertising and Remarketing below. You can block or delete cookies in your browser settings.
Third-Party Services
We use GuestPro for online reservations and payment processing. When you make a booking through our website, your information is shared with GuestPro in accordance with their privacy policy. Our website and GuestPro's booking pages load Google Tag Manager, which runs Google Analytics, Google Ads and Yandex Metrica. These services receive information about your visit, such as the pages you view, your device and browser, your approximate location and the steps you take towards a booking. Yandex Metrica's Webvisor records how visitors interact with our pages — clicks, scrolling and mouse movement — so we can improve them. These third-party services have their own privacy policies governing the use of your information.
Advertising and Remarketing
We advertise Orlowsky Discovery Hotel with Google Ads and use the remarketing and advertising features of Google Analytics. This means Google may show our ads to people who have visited our website or started a booking — on Google Search and on other websites and apps. To do this, Google uses first-party cookies (such as the Google Analytics cookie) together with third-party advertising cookies and identifiers (such as Google's advertising cookies). We use the same data to measure which ads lead to enquiries and bookings. We see only aggregated reports and audience sizes, not who you are. To turn off personalised Google ads, visit My Ad Center (myadcenter.google.com). You can also opt out of many advertising networks at once through the Network Advertising Initiative (optout.networkadvertising.org), or stop Google Analytics from collecting data about your visits with the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout).
Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted and processed through secure channels.
Your Rights
You have the right to access, correct, or delete your personal information held by us. You may also request a copy of your data or withdraw consent for non-essential data processing. To exercise these rights, please contact us at info@orlowsky.co.id.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, please contact us at: Orlowsky Discovery Hotel, Jalan Pantai Indah 06, Candidasa, Karangasem 80851, Bali, Indonesia. Email: info@orlowsky.co.id.